Telemedicine – How to Connect with Your Provider Remotely

In some cases, our health care providers may need to communicate with patients remotley. We have included instructions for our suggested remote communications technologies below.

Contents

Jitsi (Video Conferencing Software)

Using Jitsi on a Computer or Laptop

Downloading Jitsi on an Android Device

Downloading Jitsi on an Apple Device

Jitsi Tutorial

 

Jitsi (Video Conferencing Software)

Using Jitsi on a Computer or Laptop

1. Turn on your computer and go into Chrome (preferred) or Firefox browser – other browsers are not currently supported
2. Click the link below:
   1. Meet.jit.si       
3. In the “Start a new meeting” line, enter the meeting name you were given over the phone or by portal.
4. If the browser asks for permission to use the camera or microphone, this should be granted, please click “allow.” If you do not allow access, the clinician will not be able to hear or see you.
5. You should be able to see yourself on the screen. If there are any problems with this, try switching browsers, or switch to a phone or tablet.
6. If successful, exit the meeting (use the red “hangup” button) and the browser window
7. You will repeat the above steps and enter the meeting at the scheduled time of the upcoming visit
8. You will first meet with a MA for a “Virtual Check-in”
9. Please wait in the Jitsi meeting until the MA “arrives

Downloading Jitsi on an Android Device

1. Go to the Play Store or click the link below:
   1. https://play.google.com/store/apps/details?id=org.jitsi.meet&hl=en_US
2. Click into the search bar at the top of the screen,
   and type Jitsi in that search bar.
3. Click on Jitsi Meet, and click install.Once app is installed, click open. (icon will be a blue square)
4. Once Jitsi is open, click in the area where it says “Enter Room Name” and enter your unique identifier (last name, first initial of first name. ex: smithj)
5. Once you enter your unique identifier, Click “create/join” and wait for your provider to enter the room.

Downloading Jitsi on an Apple Device

1. Go to the app store or click the link below:
   1. https://apps.apple.com/us/app/jitsi-meet/id1165103905
2. Click into the search bar at the top of the screen, and type Jitsi in that search bar.
3. Click on Jitsi Meet, and click install. Once app is installed, click open. (icon will be a blue square)
4. Once Jitsi is open, click in the area where it says
   “Enter Room Name” and enter your unique identifier (last name, first initial of first name. ex: smithj)
5. Once you enter your unique identifier, click “create/join” and wait for your provider to enter your room.

Video Tutorial