Recognizing Our Doctors and Their Secret to Success | Anne Proulx, D.O., Family Medicine

March 30 is National Doctors’ Day. Wright State Physicians celebrates all of our doctors, for the expert patient care they provide, and dedication to educating tomorrow’s physicians, the medical students and residents at the Wright State University Boonshoft School of Medicine.

We reached out to a few of our physicians who have patient satisfaction that is consistently in the top percentiles on the MedStatix report. We asked them to share what is essential to patient care, one important thing they do to maximize patient satisfaction, and what motivated them to go into medicine…

Anne Proulx, D.O.
Wright State Physicians, department of family medicine

“In family medicine what’s essential to patient care is partnering with patients in their health, not telling them what to do, or being judgmental. This means offering a plan of care, asking for understanding and buy-in, and including self-care that patients can do for themselves, like checking blood sugars. Sometimes it means listening to patients share information they read on the internet, or reading material they have brought for me to evaluate. It may take a couple of minutes more, but it helps for me to understand their health beliefs and it builds trust in the relationship.”

“I try to be present for each patient in the moment they are with me, to be accepting of them and empathetic. I make eye contact and make sure that I am showing emotion and reacting to what they are saying. Also, if I am running late, I always apologize and recognize that their time is valuable, even before I sit down and ask what I can do for them today.”

“I was in 5th grade when my favorite uncle (Uncle Joe) died of a heart attack at age 50. This was my first encounter with death, with seeing my Dad cry, and it made me want to do something to prevent illnesses and early deaths. After that experience my career goal changed from wanting to be a teacher to wanting to be a doctor. Now I get to be both!”


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